- Provide services to customer's satisfaction by striving to become trustworthy laboratory by ensuring competence, impartiality and consistent operations of the laboratory.
- The laboratory management and its personnel are committed to good laboratory practices and quality in testing at par with the best industry practices in servicing its customers.
- The laboratory standard of service is to ensure that it does not engage in any activities that would diminish confidence in its competence, impartiality, judgment or operational integrity and shall never be compromised.
- Monitor quality objectives and rigorously follow findings of audits and actions decided in management reviews to continually improve standard of services delivered to customers.
- Making quality a commitment for all staff by familiarizing staff with the management system through training so that they can implement with self believe laid down policies and procedures in their work.
- Effective implementation of quality management system as per ISO/IEC 17025-2017 towards total quality and continual improvement of all processes.
